Sales promises a date, Ops can’t deliver. Everyone loses. A consumer goods company we worked with was firing customers because of this constant conflict. ERP Consulting built a bridge between the two teams.
One Version of the Truth
The sales team had their own spreadsheet forecast. Ops had theirs. Neither matched. We created a single demand planning dashboard that both teams had to use.
- Sales inputs realistic funnel data weekly.
- Ops checks capacity constraints daily.
- A formal review meeting every Wednesday to hash out exceptions.
What Happened When Data Was Shared
Within two months, the ‘fire drills’ dropped significantly. They stopped ordering raw materials they didn’t need. ERP Consulting helped them realize that bad communication is bad for business.