A 15% error rate on shipping might not sound huge until you calculate the cost of returns and angry customers. A distributor we helped was losing their biggest client due to picking errors. ERP Consulting stepped in to tighten the flow.
The Scanning Solution
It wasn’t a people problem; it was a process problem. Barcode scanning at every stage cut human error by over 90%. The system simply wouldn’t let them ship the wrong item.
Real-Time Visibility for Customers
We integrated the shipping carriers’ tracking directly into the system. Customers started getting automatic updates.
- Picker scans item.
- Packer scans box.
- System emails customer.
The result? Their customer satisfaction score went from 70% to 98% in six months. That’s a tangible ROI from ERP Consulting.